Terms of Service

Last Updated: July 2026

Welcome to Illuminate.

These Terms of Service ("Terms") govern your use of the Illuminate website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. General

Illuminate provides premium red light therapy products designed to support health and wellbeing.

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update these Terms at any time without prior notice.

2. Products & Information

We make every effort to ensure product descriptions, specifications, images and pricing are accurate.

However:

Colours may vary depending on your screen.
Product images are for illustrative purposes.
Specifications may change without notice as products are improved.

We reserve the right to discontinue products or modify pricing at any time.

3. Orders

When you place an order, you agree that:

All information provided is accurate.
You are authorised to use the payment method provided.
Your order is subject to acceptance and availability.

Illuminate reserves the right to refuse or cancel any order if fraud, pricing errors or stock issues are identified.

If payment has already been processed, any cancelled order will receive a full refund.

4. Pricing & Payments

All prices displayed are in Australian Dollars (AUD) unless otherwise stated.

Prices include GST where applicable.

We accept secure payments through approved payment providers.

Prices may change without notice.

5. Shipping

Orders are processed and shipped from our manufacturing partner in Hong Kong.

Please allow:

Up to 14 business days for order processing and dispatch.
Standard international shipping times after dispatch.

Delivery estimates are not guaranteed and may vary due to customs, courier delays or peak periods.

For full details, please refer to our Shipping & Returns Policy.

6. Returns & Refunds

Returns are accepted in accordance with our Shipping & Returns Policy.

Products must be returned unused and in their original packaging unless faulty.

Refunds are processed once returned items have been inspected.

7. Warranty

Illuminate products are covered by a manufacturer's warranty against defects in materials and workmanship.

Warranty periods vary depending on the product.

For complete information, please refer to our Warranty Policy.

8. Product Use

Illuminate products are intended to support general wellness and are not intended to diagnose, treat, cure or prevent any disease.

Always follow the instructions provided with your product.

Consult your healthcare professional before use if you:

are pregnant or breastfeeding
have a medical condition
are taking photosensitising medications
have concerns about using light therapy

Illuminate is not responsible for misuse of its products.

9. Intellectual Property

All content on this website, including:

Logos
Branding
Images
Product photography
Graphics
Videos
Text
Website design

is owned by Illuminate or licensed to us.

No content may be copied, reproduced or distributed without written permission.

10. Limitation of Liability

To the maximum extent permitted by Australian law, Illuminate is not liable for:

indirect or consequential loss
loss of profits
business interruption
delays caused by shipping providers
misuse of products
damages arising from use of this website

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

a replacement or refund for a major failure
compensation for any other reasonably foreseeable loss or damage
have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in these Terms limits your rights under Australian Consumer Law.