Frequently Asked Questions
Everything you need to know about Illuminate devices, red light therapy, shipping and warranties.
Getting Started
What is red light therapy?
Red light therapy uses clinically studied wavelengths of red and near-infrared light to support skin health, recovery, sleep, energy and overall wellness.
How does red light therapy work?
Red and near-infrared light penetrate the skin to support cellular energy production and recovery processes in the body.
How often should I use my Illuminate device?
Most customers use their device 3–7 times per week for 10–20 minutes per session, depending on their wellness goals.
How long before I see results?
Some users notice benefits such as relaxation and improved sleep quickly, while skin, recovery and wellness benefits may take several weeks of consistent use.
Red Light Therapy & Benefits
What are the benefits of red light therapy?
- Skin health & glow
- Recovery support
- Sleep & relaxation
- Energy & mood support
- Muscle & joint comfort
- Overall wellness
Can red light therapy help with sleep?
Many users report improved sleep quality when using red light therapy consistently, particularly in evening routines.
Can red light therapy help skin health?
Red light therapy may support collagen production, skin tone and overall skin appearance.
Does near-infrared light penetrate deeper?
Yes — near-infrared light penetrates deeper into tissue to support muscles, joints and recovery.
Devices & Usage
Which Illuminate device is right for me?
Illuminate Go → Portable, travel & targeted therapy
Illuminate Mini → Small targeted areas
Illuminate Glow → Everyday wellness
Illuminate Core → Recovery & performance
Illuminate Pro → Full body performance & recovery
Illuminate Elite → Luxury spa-at-home wellness
Illuminate Mask → Skin & glow specialist
How far away should I sit or stand from my panel?
We generally recommend 15–45cm away, depending on comfort and treatment goals.
Can I use red light therapy every day?
Yes — Illuminate devices are designed for safe, consistent everyday use.
Do I need eye protection?
Illuminate devices are designed for wellness use, eye protection is not needed however some people may prefer eye protection for comfort, particularly during longer sessions. Eye protection is provided with our devices and most of our devices have adjustable brightness for maximum comfort.
Should I use red light therapy before or after workouts?
Both. Using red light therapy before workouts supports warm-up and performance, while using red light therapy after workouts supports recovery.
Can I use skincare with my Illuminate Mask?
For best results we recommend using our red-light products with clean, dry skin for deeper, cellular penetration. After therapy apply skincare products as normal.
Shipping & Orders
How long does shipping take?
Orders are typically processed within 1–3 business days, with shipping times varying by location.
Do you ship Australia-Wide?
Yes — we ship Australia-wide.
Do you offer international shipping?
No- Not currently.
How can I track my order?
Tracking information will be sent via email once your order has shipped.
Can I cancel or change my order?
Please contact us as soon as possible and we’ll do our best to help before dispatch.
Warranty & Returns
Do Illuminate devices come with a warranty?
Yes — all devices include a manufacturer warranty. Warranty periods vary by product.
What is your returns policy?
We offer returns in line with Australian Consumer Law. Please contact us if you experience an issue.
What if my device arrives damaged?
Please contact us immediately with photos and we’ll resolve the issue as quickly as possible.
Safety & Care
Is red light therapy safe?
Red light therapy is considered non-invasive and generally safe for wellness use.
Can I use my device if I’m pregnant?
We recommend consulting with your healthcare professional before use.
How do I clean my Illuminate device?
Use a soft dry or slightly damp cloth and avoid harsh cleaning chemicals.
Can children use Illuminate Devices?
Adult supervision is recommended.